Meta Quest 3 Recurring Software Defect Investigation

Current Investigations

Meta Quest 3 Software Update Defect

Scott Hirsch Law Group PLLC is currently investigating Meta Quest 3 headsets for issues relating to recurring software and firmware failures following system updates. These issues may cause the headsets to become stuck in boot loops, display a black or blank screen, or otherwise become unable to properly start after an update.

Meta Quest 3 Owners Report Headsets Becoming Unusable After Updates

Many owners report that their Meta Quest 3 headsets can become unusable after installing software updates, despite having previously functioned normally. Consumers have described being unable to access the headset or complete the startup process following an update, leaving the device effectively unusable and preventing them from accessing purchased games, applications, and other headset features.

Meta Fails to Remedy

Consumers who have reported their Meta Quest 3 headsets becoming unusable following software updates have sought assistance from Meta to restore their devices. Some owners report that these failures occurred shortly after the one-year warranty period had expired and that Meta declined to provide a free replacement, instead offering a replacement headset for a fee. Other consumers report that factory resets, software recovery tools, and other recommended solutions failed to restore their headsets, leaving them without a functioning device.

Have You Experienced Your Meta Quest 3 Headset Becoming Unresponsive or Unusable After a Software Update?

If so, we would like to hear from you. Please complete the questionnaire in the link below. If you’d like further information, please send an email to info@scotthirschlawgroup.com or give us a call at (301) 569-1339.

Meta Quest 3 Recurring Software Defect Questionnaire (click for link)

This is a confidential questionnaire provided by the attorneys at Scott Hirsch Law Group PLLC for the purposes of investigating potential legal claims against Meta Platforms, Inc. related to recurring software and firmware failures affecting Meta Quest 3 headsets following software updates. Your information will not be shared.